Welcome to the Return and Refund Policy page for Woodstockfamilymedicines.com. We value your trust and are dedicated to ensuring a smooth and satisfying experience. For any queries or issues with your purchase, please refer to our detailed policy below.
Order Cancellation
You may cancel an order by contacting our customer support team within 24 hours of placing it. We’ll try our best to accommodate your request. However, if the order is already processed and shipped, cancellation will not be possible.
Returns and Exchanges
We aim for quality and accuracy in all our products. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery. We’ll work with you for a suitable resolution, which might include a replacement or exchange.
Returns or exchanges are not accepted for:
- Change of mind or dissatisfaction with the product
- Opened, used, or tampered products
- Products past their expiration date
- Products purchased over 30 days ago
Refunds
If a refund is necessary, we’ll process it within 7 business days upon receiving and approving the return. Refunds are made via the original payment method. The time it takes to reflect on your account may vary based on your bank or payment provider.
Shipping Costs
We cover shipping costs for approved returns or exchanges. For unapproved returns, the customer bears the shipping costs.
Contact Us
For questions or concerns about our policy, please contact our customer support team.
Partial Refunds
In some cases, we may offer a partial refund for products that are damaged or defective but not eligible for a full refund. The partial refund amount is determined on a case-by-case basis.
Lost or Missing Packages
Contact us immediately if your package is lost or missing. We’ll investigate and take appropriate actions like reshipping the order or issuing a refund. We’re not responsible for lost packages due to incorrect shipping information provided by the customer. In such cases, refunds or reshipments will not be offered.
International Shipments
We ship worldwide. Customers must comply with their country’s customs and import regulations. We’re not responsible for delays, seizures, or additional fees due to customs. Orders held, seized, or destroyed by customs are ineligible for refunds or reshipments.
How to Initiate a Return or Refund
Follow these steps to start a return, exchange, or refund:
- Contact our customer support team within the specified timeframe, providing details like order number and product issues.
- Follow the instructions provided by our support team, including return shipping information.
- After receiving and inspecting the item, we’ll inform you about the approval or rejection of your request.
- If approved, we’ll process the replacement, exchange, or refund.
Modifications to This Policy
We reserve the right to modify this policy without prior notice. Changes are effective immediately upon posting. Continual use of our website and services implies acceptance of these changes.
Customer Support Contact Information
For inquiries related to our policy or your order, contact our customer support team at:
- Email: [email protected]
- Live Chat: Available on our website during business hours
We’re committed to exceptional service and support, and we thank you for choosing Woodstockfamilymedicines.com for your pharmaceutical needs.
